Contact Envision support to request deletion or check the status of an existing request.
Automated account deletion is not currently active. Opening the account-deletion screen does not submit a request or delete data. Use the support email below to request assistance, including with a previously submitted request.
Email the address below from the same email used for your Envision account. Use the subject “Delete my Envision account.” We may request a limited identity check to prevent someone else from deleting your account.
Your authentication account, profile, goals, health and fitness records stored by Envision, nutrition logs, workout history, progress photos, coaching history, messages, connected-service tokens, and personalization data are deleted or de-identified. Limited purchase, payout, fraud-prevention, tax, dispute, and legal records may be retained when required.
Deleting your account does not cancel Apple App Store or Google Play billing. Cancel the subscription in your device’s subscription settings. Trainer marketplace subscriptions are managed through the payment-provider controls shown in Envision.
Contact bradley.arellano@envisioninghq.com to confirm receipt, processing status, and timing. A request or disabled account is not confirmation that data deletion has finished.